Privacy Policy

1. General

1.1 Grandiour, located at (Christchurch, England, BH23 2PD) (“Grandiour,” “we,” “us,” or “our”), manages and operates the email address support@grandiour.xyz and the associated mobile application (collectively referred to as the “Platforms”). Through these Platforms, we facilitate the downloading, sale, and purchase of a variety of tools and games applications, as well as other products (collectively referred to as “Products”), available from time to time. These services are provided to the users of the Platforms (“User,” “Users,” “you,” or “your”).

1.2 This privacy policy (“Privacy Policy”), along with the Terms, governs your use of the Platforms and outlines our policies and procedures regarding the collection, use, disclosure, processing, transfer, and storage of information you provide to us. By using, downloading, browsing, accessing, or purchasing from the Platforms, you agree to be bound by this Privacy Policy and consent to the collection, storage, possession, handling, sharing, disclosure, or transfer of your information as described herein. We will only use your information as specified in this Privacy Policy. Unless otherwise defined, capitalized terms used in this Privacy Policy shall have the meanings ascribed to them in the Terms.

1.3 This document is an electronic record governed by the provisions of the Information Technology Act, 2000, and the applicable rules and amended provisions related to electronic records in various statutes as modified by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.4 This Privacy Policy outlines the types of information we collect from Users, including Sensitive Personal Data or Information (as defined herein), and details the purposes, methods, and modes of using such information. It also explains how and to whom we may disclose or transfer this information. You have the right to withdraw your consent for the collection and use of your information, including Personal Information or Sensitive Personal Data or Information, at any time. However, please be aware that withdrawing your consent may prevent us from providing you with the related services. It is important to note that your withdrawal of consent will not affect the processing of your Personal Information that was based on your previous consent before the withdrawal.

1.5 Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Platforms.

2. Type of information collected 

2.1 When you visit, download, access, use, or browse the Platforms, you may be required to provide certain information. We may share and use this information in accordance with this Privacy Policy. Additionally, we may combine it with other data to enhance and improve our Products, services, content, and advertising.

2.2 You agree to provide information that is true, correct, up-to-date, and accurate. You may access, amend, modify, or request the partial or complete deletion of your information by contacting us at support@grandiour.xyz.

2.3 The Platforms are not directed towards minors. We do not knowingly collect Personal Information from any User who is under 18 (Eighteen) years. If we are made aware that we have collected the Personal Information of a person below the age of 18 (Eighteen) years, we will take steps to delete the information within a reasonable time frame. If a parent or guardian becomes aware that his or her child has provided his/ her information on the Platforms without their consent, he or she shall contact us for the deletion of such information. In the event, where in contravention to the Privacy Policy and Terms, a person below the age of 18 (Eighteen) uses the services, we shall not be held liable or responsible for any damage or injury suffered by such person.

2.4 We may collect various types of information from you, such as your name, mailing address, phone number, email address, and contact preferences, along with any other usage and interaction details with us or our affiliates. This information, when combined with other data we have, could reasonably identify you (“Personal Information”). Personal Information includes, but is not limited to, your full name, personal contact numbers, residential address, email address, gender, or date of birth. Personal Information can be in any format, including photographs or documents.2.4 We may collect various types of information from you, such as your name, mailing address, phone number, email address, and contact preferences, along with any other usage and interaction details with us or our affiliates. This information, when combined with other data we have, could reasonably identify you (“Personal Information”). Personal Information includes, but is not limited to, your full name, personal contact numbers, residential address, email address, gender, or date of birth. Personal Information can be in any format, including photographs or documents.

3. Use of information collected 

3.1 We may collect, use, or process your information, including Personal Information and Sensitive Personal Data or Information, for the following purposes:

3.1.1 To create and provide you access to your registered account on the Platforms.

3.1.2 To develop, deliver, process, and enhance our Products, services, and content, thereby personalizing and improving your experience.

3.1.3 To inform you about our Products, services, offers, updates, and upcoming events, including order confirmations, invoices, technical notices, and security alerts.

3.1.4 For internal analysis and research, such as auditing, data analysis, and research, to improve our Products, services, and customer communications.

3.1.5 To meet legal or regulatory requirements or comply with requests from governmental or judicial authorities.

3.1.6 To address any requests, disputes, grievances, or complaints you raise regarding your use of the Platforms.

3.1.7 To detect or monitor any fraudulent or illegal activities on the Platforms.

4. Disclosure of information collected  

4.1 From time to time, we may need to disclose the information we collect from you to our trusted third-party service providers to facilitate the provision of services and the purchase of Products on the Platforms. For example, we may share your information with a third-party payment gateway provider to process transactions. By using the Platforms, you consent to the disclosure of your information to these third-party service providers. We ensure that these third-party service providers are bound by reasonable confidentiality obligations and adhere to generally accepted industry and security standards for handling such information.

4.2 We may also disclose your information when required by law or judicial decree, or when we, in our sole discretion, deem it necessary to protect our rights or the rights of other Users, to prevent harm to individuals or property, or to combat fraud and credit risk.

4.3 We may also disclose or transfer your information to a third party as part of a reorganization, asset sale, division, or transfer of part or all of our business. We will ensure that the third party to whom we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Personal Information. You will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from the terms set forth in this Privacy Policy.

4.4 A third-party payment gateway provider may need to collect certain financial information from you, such as your credit/debit card number or bank account details (collectively referred to as “Financial Information”). This Financial Information collected by third-party payment gateway providers will only be used for billing and payment processes. The collection and transmission of Financial Information are conducted through secure digital platforms of authorized payment gateways, ensuring compliance with industry-standard encryption protocols.

Verification of your Financial Information is solely your responsibility through an authentication process in which we have no involvement, and therefore, we assume no liability in this regard. We are not liable for any actions or omissions of third-party payment gateway providers or any breach of their conditions, representations, or warranties. Furthermore, we are not obligated to mediate or resolve any disputes between you and such third-party payment service providers.

4.5 While we make every effort to protect your information, including Personal Information, Financial Information, and Sensitive Personal Data or Information, by implementing security measures mandated by applicable laws, it is advisable to exercise caution when providing Personal or Financial Information while using our services. Please be aware that the internet is vulnerable to security breaches.

5. Security 

5.1 We prioritize the security of your Personal Information. We have implemented security policies, rules, and technical measures as required by applicable law, including firewalls, transport layer security, and other physical and electronic safeguards. These measures are designed to protect the Personal Information under our control from unauthorized access, misuse, disclosure, modification, unlawful destruction, or accidental loss. When you provide your information on the Platforms, it is safeguarded by our security systems. Please be aware that we adhere to international and industry-recognized standards in accordance with applicable laws, rules, and regulations.

5.2 Your information is stored in secure networks and is accessible only to a limited number of authorized individuals who have specific access rights to such systems or require the information for the purposes outlined in this Privacy Policy. These authorized individuals are bound by confidentiality obligations to ensure the protection of your information.

5.3 While we strive to transmit and store all information you provide in a secure, non-public operating environment, we acknowledge that complete security is not infallible. We do not guarantee that there will be no unintended disclosures or potential security breaches. By using our services, you agree not to hold us liable for any security breaches or actions of third parties who may receive your Personal Information. This includes events beyond our reasonable control, such as government actions, computer hacking, unauthorized access to computer data and storage devices, system crashes, technical issues, breaches of security or encryption, and similar occurrences.

6. Cookies policy 

6.1 Due to internet communication standards, when you visit, access, or browse the Platforms, we automatically receive the uniform resource locator (URL) of the site from which you accessed our Platforms, as well as details of the websites you visit upon leaving our Platforms. We also collect each User’s Internet Protocol (IP) address, computer operating system, type of web browser used, email patterns, and the name of the User’s internet service provider. This information is used solely to analyze overall User trends and to improve our services.

Please note that we do not link the User’s IP address to their personally identifiable information without their permission, except when required by law or to provide or facilitate the User with services. However, we reserve the right to share some aggregate findings, including personal information provided by Users in an unidentifiable, aggregate form (not specific data), with advertisers, sponsors, investors, strategic partners, and others to help grow our business.

The amount of information sent to us depends on the settings of the web browser used by the User to access the Platforms. Users may refer to their browser settings to understand what information is provided to us.

6.2 The Platforms utilize temporary cookies to store specific data. We do not store Personal Information in these cookies. Any information collected by us through any means that does not personally identify the User (such as usage patterns described earlier) remains the exclusive property of ours. We and our third-party service providers may use this information for the technical administration of the Platforms, user management, research, development, and other purposes.

6.3 You acknowledge that you have the option to set or modify your web browser settings to delete or disable cookies. However, disabling cookies on your computer or mobile device may affect or limit access to certain areas of the Platforms, impairing functionality or causing restrictions.

6.4 We may permit other companies or entities, such as third-party advertisement servers, advertising agencies, ad technology vendors, and research firms, to deliver advertisements to you. These advertisements may be targeted based on a general profile. We do not use Personal Information to target advertisements to you. As part of serving advertisements or optimizing our services for Users, authorized third parties may place or recognize a unique cookie on the User’s browser.

6.5 You acknowledge and agree that we do not have control over third-party websites that appear as search results or links on the Platforms. These external sites may place their own cookies or files on Users’ computers, collect data, or request personal information from Users, over which we have no control and for which we are not responsible or liable. We do not provide any assurances regarding the privacy practices or policies of such third parties or the terms of use of their websites. Additionally, we do not guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on these websites.

The presence or absence of a link does not indicate our endorsement of these websites, their providers, or the information provided on their websites.

6.6 We may maintain records of telephone calls received from and made to Users for purposes including administration of services, research and development, training, business intelligence, business development, or User administration. We may disclose such telephone records to third parties when required by law or necessary to provide or facilitate services to Users.

6.7 By using the Platforms, you consent to our reproduction and publication of all testimonials and reviews that you provide regarding the services or Products. You agree that we may edit the testimonials and reviews you provide and publish such edited or paraphrased versions on the Platforms. If you have any concerns about the reproduction or publication of any testimonial or review you have provided, you may contact us at support@grandiour.xyz

7. Opt-Out policy

7.1 The third-party service providers with whom we may share information provided by you are prohibited from marketing their own services, sending promotional emails, or engaging in promotional communication with you. We offer you the option to opt out of receiving non-essential promotional or marketing communications from us or our partners.

7.2 If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the “unsubscribe” link or follow the instructions provided in each email message. Alternatively, you may contact us at support@grandiour.xyz. Please note that we reserve the right to restrict membership based on the availability of contact information. We will notify all Users via email before taking any such action.

8. Retention of information

8.1 We will retain your information and any data for the duration necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is mandated or permitted by applicable law.

9. Modification

9.1 We reserve the right to amend this Privacy Policy at any time. Any modifications to the Privacy Policy will be updated on the Platforms. We recommend that you review this Privacy Policy periodically when visiting our Platforms to stay informed about how your Personal Information is utilized.

10. Grievance redressal  

10.1 If you have any questions or complaints regarding this Privacy Policy or the Platforms, please feel free to contact us at support@grandiour.xyz.

11. Governing Law

11.1 This Privacy Policy shall be governed by and construed in accordance with the laws of UK and US. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in London, United Kingdom.

12. severability

12.1 Wherever possible, each section of this Privacy Policy shall be interpreted in a manner that makes it valid under applicable law. If any provision is found to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without affecting the validity of the remaining provisions of this Privacy Policy.